I thrive in fast paced environments to craft holistic products, that
deliver delightful customer experience,
Accelerate growth.
Led by data.
Growing teams.

Quick Summary

With over 8+ years of experience in building products, my expertise spans across food-tech, CRM, loyalty, e-commerce, fintech, mar-tech, sustainability, marketing and strategic thinking. My success at building and exiting a food-tech startup, has helped me gain the mindset to artfully build customer facing products ground up. If you're looking for someone to drive your product vision forward, I would love to collaborate and contribute to your success.

Product Owner
Data Analytics

Machine Learning

Payment Integrations

Natural Language Processing

API Integration
User Research

Sentiment Analysis

Marketing Tech

Chat Bots AI Voice Bots

Full Resume

Project Spotlight

Launched an AI powered chatbot and support automation platform for B2B & D2C customers

Key tags: chatbot, AI, B2B, customer support

Key responsibilities

Defined the ML model requirements with data science team
Orchestrated the integration with existing CRM
Led A/B testing to understand user responses and efficiency enhancements

+40% Resolution Rate | +1.5M/year Cost Savings | 95% Response resolution rate

Rebuilt the personal loan application process involving machine learning & data, to understand the pain points of user sign-ups.

Key responsibilities

Conducted user & market research to gather requirements
Led the product discovery, design, engineering, data and marketing efforts
Analysed the A/B test results across early customers to improve the user adoption rate.

+43% Sign-ups | 10X Data driven lead generation | +10M Annual Revenue

Led the redesign of the sales onboarding tool available on iOS & Android, by implementing notifications and adding a leader dashboard to gamify the sales.

Key responsibilities

Conducted user flow study with 500+ sales representatives
Managed engineering and design teams
Fix minor bugs from the first build
Delivered the project 1 week ahead of schedule

+45% User engagement the sales leaderboard | +85% Notification response rate | 5000+ active users

Developed a new onboarding experience for a special category of customers identified during sign up, that helped boost sales.

Key responsibilities

Created product roadmap and strategy
Effectively led stakeholder management across business, marketing and sales departments
Test mobile and web build efficiency of the dashboard

1M target customers | +25% increase in new segment onboarding | 100% ROI

Built a customer loyalty program serving over 100k+ daily active users.

Key responsibilities

Signed up over 10 brands within 2 months with exclusive benefits.
Led the product discovery, development for the rewards portal (dashboard).
Setup marketing drip campaigns to improve customer engagement with the brand.

10+ Brand Affiliations | +25% Dashboard Engagement | 68% Email Engagement Rates

Built a powerful ecommerce tool for businesses that was named “nanosites” could be set up in 24 hours- integrated with inventory, payment, delivery, and CRM. This product helped home, small to medium businesses thrive during the COVID pandemic; helping them increase sales from customers on WhatsApp, Facebook & Instagram.

Key responsibilities

Designed the MVP with the existing CRM & inventory management tool.
Built the product with engineering within 4 weeks.
Drove sales from 0-300 business customers within 2 months of launch.

+0.5M Revenue | +75% Increase in Order Conversions | +80% Setting up e-commerce Websites

Contact

I thrive in fast paced environments to craft holistic products, that deliver delightful customer experience, Accelerate growth. Led by data. Growing teams.

Quick Summary

Project Spotlight

+40% Resolution Rate | +1.5M/year Cost Savings | 95% Response resolution rate

I thrive in fast paced environments to craft holistic products, that
deliver delightful customer experience,
Accelerate growth.
Led by data.
Growing teams.